Mis-Sold Finance
Claims

Lenders have to check you can genuinely afford to repay a loan, credit card, catalogue account or guarantor loan before approving it. If you were given credit you couldn't afford, weren't told what you were signing up to, or felt pressured into borrowing, you could be entitled to a refund plus interest.

No Win No Fee guarantee
Covers loans, credit cards, catalogue and guarantor credit
2 minute eligibility check
You can claim even if the agreement is already settled

Check Your Eligibility

Takes a few minutes. No obligation.

1Your Details
2Lenders
3Tell Us More
4Submit
Your details
Which lenders do you want to claim against?

Select every lender you believe gave you finance you couldn't afford. You'll be asked a few quick questions about each one you pick.

Please select at least one lender, or add one above, to continue.
Tell us a bit more about each lender

This helps our specialists assess your case properly. All questions are optional, but the more you can tell us, the better.

Final confirmation
ClaimPals is a trading name of The Claims Experts Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company (FRN 836692). We do not provide legal advice. No Win, No Fee, where applicable: a success fee applies where a cash refund is obtained, and fees vary depending on the claim type and service provided. See our Fees & Charges page for full details. You may cancel within the 14-day cooling-off period; after that, a success fee will still apply to any cash refund resulting from a claim already submitted.

By clicking ‘Submit’, you agree to our Privacy Policy.

Secure and confidential.

Claim Submitted!

A finance claims specialist will contact you within 2 working hours to discuss your case.

Reference: CP-MF-XXXXX

Reasons Your Finance Could Be a Claim

Lenders and credit providers have a legal duty to check you can afford to repay before lending to you. If they didn't, you may have a valid claim.

Unaffordable Lending

Lenders must carry out proper checks to confirm you could realistically afford the repayments before approving credit.

  • Insufficient income & expenditure checks
  • Credit approved despite existing debt problems
  • No account taken of your other commitments
  • Repayments left you in financial hardship

Guarantor Loans

Guarantor lenders must properly check both the borrower's and the guarantor's ability to afford the loan, not just approve it because a guarantor is in place.

  • Guarantor's own affordability not checked
  • Guarantor not clearly told the risks involved
  • Borrower's affordability overlooked entirely
  • Pressure placed on friends or family to act as guarantor

High-Cost & Short-Term Credit

Short-term and high-cost credit providers should treat repeat borrowing as a warning sign, not a reason to keep lending.

  • Repeated or back-to-back borrowing
  • Loans rolled over or refinanced repeatedly
  • No genuine improvement in your financial position
  • High cost of credit not properly explained

Catalogue & Store Credit

Catalogue and store credit accounts are still regulated credit agreements, the same affordability rules apply as for any other loan.

  • Credit limit increases without fresh checks
  • Accounts opened with minimal verification
  • Interest and charges not clearly explained
  • Multiple accounts held at once, unaffordably

Credit Cards

Card providers are required to check affordability not just when an account is opened, but each time your credit limit is increased.

  • Credit limit increased without your request
  • No reassessment of affordability over time
  • Persistent minimum-payment debt not flagged
  • Limit left unaffordably high for your income

Repeat & Refinanced Lending

Being repeatedly approved for new credit to manage existing debt is often a sign that proper affordability checks weren't carried out.

  • New credit used to repay existing credit
  • Total cost of borrowing increased significantly
  • No genuine benefit to you as the borrower
  • Pattern of dependency on credit not identified

What Your
Claim Could Include

Every case is different, so we won't promise a figure before we've reviewed the details. Redress for mis-sold finance can be made up of several different elements.

Our specialist partners will assess your credit agreements and correspondence to build the strongest possible case and identify what redress you may be entitled to.

Get My Free Assessment
Possible Element of Your Claim
Refund of interest charged on the agreement
Refund of fees and charges applied
Removal of adverse information from your credit file, where appropriate
8% statutory interest on any refund due
Compensation for distress & inconvenience

The Claims Process in 3 Simple Steps

01

Select

Tell us which lender or credit provider you believe mis-sold you finance.

02

Check

We check the circumstances of your agreement to confirm whether you have a valid claim, free of charge.

03

Confirm

We build your case, manage it through to completion, and keep you updated at every stage.

Start Your Finance Claim

A specialist will contact you within 2 working hours.

1Your Details
2Lenders
3Tell Us More
4Submit
Your details
Which lenders do you want to claim against?

Select every lender you believe gave you finance you couldn't afford. You'll be asked a few quick questions about each one you pick.

Please select at least one lender, or add one above, to continue.
Tell us a bit more about each lender

This helps our specialists assess your case properly. All questions are optional, but the more you can tell us, the better.

Final confirmation
ClaimPals is a trading name of The Claims Experts Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company (FRN 836692). We do not provide legal advice. No Win, No Fee, where applicable: a success fee applies where a cash refund is obtained, and fees vary depending on the claim type and service provided. See our Fees & Charges page for full details. You may cancel within the 14-day cooling-off period; after that, a success fee will still apply to any cash refund resulting from a claim already submitted.

By clicking ‘Submit’, you agree to our Privacy Policy.

Secure and confidential.

Claim Submitted!

A finance claims specialist will contact you within 2 working hours to discuss your case.

Reference: CP-MF-XXXXX
Don't Wait: Time Limits Apply

Claims typically need to relate to finance taken out within the last 6 years, or from when you first became aware of a problem. Don't delay checking your eligibility.

What You'll Need
  • The name of the lender or credit provider
  • Roughly when the agreement was taken out
  • Any paperwork or statements you still have (helpful, not essential)
  • A brief description of what happened

Mis-Sold Finance Claims FAQ

Simply complete our online claims form. One of our specialists will review the details and let you know whether you have a valid claim, free of charge and with no obligation.

Yes. You only pay a success fee if your claim results in redress being recovered, and there is a 14-day cooling-off period after signing your agreement during which you can cancel at no cost.

No. In almost all cases we handle everything directly with the lender and, where necessary, the Financial Ombudsman Service, so you won't need to attend court.

How far back you can claim depends on the circumstances of your agreement. Our eligibility check will ask questions relevant to your situation to confirm this.

No. You can still claim even if you've already fully repaid or settled the agreement.

Yes. Tell us about each lender or provider separately during your eligibility check, and we'll assess every agreement individually.

You do not need to use a claims management company to make a complaint. You can complain yourself directly to the relevant business and, where applicable, refer your complaint to the Financial Ombudsman Service free of charge.

Ready to Check Your Eligibility?

Takes 2 minutes. No commitment. No upfront costs.

Call Free Start Claim