Have You Lost Money
to a Scam or Fraud?

Every day, thousands of people across the UK fall victim to scams and fraud. Banks don't always do enough to help you get your money back — even if you've been refused before, we could still help you recover what you've lost.

No Win No Fee guarantee
Help even after a previous bank refusal
2 minute, confidential eligibility check
Partial recovery support too
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Check Your Eligibility

Takes 2 minutes. No obligation.

1 Scam
2 Details
3 Submit
What type of scam was it?
Your contact details
Final confirmation

By clicking ‘Submit’, you agree to our Privacy Policy.

Secure and confidential.

Claim Submitted!

A scam recovery specialist will contact you within 2 working hours.

Reference: CP-SF-XXXXX

Types of Scams & Fraud We Handle

Hundreds of millions of pounds are lost to scams in the UK every year. If you were tricked into sending money, or your bank failed to protect you, you may be entitled to recover some or all of your losses.

Authorised Push Payment (APP) Fraud

You were tricked into authorising a bank transfer to a fraudster — often by cold call, fake invoice, or impersonation of someone you trust.

  • Fake invoice / "change of bank details" scams
  • Cold-calling schemes
  • Fraudulent emails & text messages
  • Bank failed to intervene on suspicious activity

Investment & Cryptocurrency Fraud

Promised unrealistic returns on an investment or cryptocurrency platform that turned out to be fake or unregulated.

  • Fake or cloned investment platforms
  • Unregulated cryptocurrency schemes
  • Pressure to invest more once "returns" appeared
  • Unable to withdraw funds

Romance Scams

Befriended or courted online by someone who used the relationship to manipulate you into sending money.

  • Fake online dating profiles
  • Requests for money due to "emergencies"
  • Long-term manipulation over months
  • Never met in person

Purchase Scams

Paid for goods or services online — through a marketplace, social media ad, or fake website — that were never delivered.

  • Non-existent goods transactions
  • Fake online storefronts
  • Counterfeit or non-delivered items
  • Seller disappeared after payment

Impersonation Scams

Contacted by someone pretending to be your bank, the police, HMRC, or another trusted organisation, and pressured into moving money.

  • Fake "bank fraud team" calls
  • Counterfeit government websites
  • Threats of arrest or legal action
  • Told to move money to a "safe account"

Phishing & Cold-Call Fraud

Tricked via a fraudulent email, text message or phone call into handing over financial details or making a payment.

  • Fake "your account is locked" texts
  • Cloned bank or retailer emails
  • Malicious links requesting login details
  • Cold calls posing as legitimate firms

What Your
Claim Could Include

Under the Contingent Reimbursement Model (and, for many cases from October 2024, mandatory APP fraud reimbursement rules), banks can be required to reimburse victims of authorised push payment scams in certain circumstances.

We won't promise a figure before reviewing your case, but here's what a successful claim could involve.

Get My Free Assessment
Possible Element of Your Claim
Recovery of funds lost to the scam
Reimbursement where your bank failed to intervene
Support challenging a previous bank refusal
Escalation to the Financial Ombudsman Service
Compensation for distress caused by poor handling

The Claims Process in 3 Simple Steps

01

Select

Tell us which bank the payment was made through.

02

Summary

Give us an overview of the scam and what happened, in confidence.

03

Confirm

We discuss your case in detail, gather supporting documentation, and pursue your claim.

Start Your Scam Recovery Claim

Takes 2 minutes. A specialist will contact you within 2 working hours.

1Recovery
2Amount
3Bank
4Method
5Details
Have you managed to recover anything?
How much did you pay or transfer the scammer?

We usually review cases where £10,000 or more was actually paid or transferred, not including promised profits, fake account balances, or money the scammer claimed you had earned. Some cases below £10,000 may still be considered depending on the circumstances.

A rough estimate is fine.

Which bank did you transfer the money from?
How did you pay the fraudsters?
Your contact details
ClaimPals is a trading name of The Claims Experts Ltd, authorised and regulated by the Financial Conduct Authority as a Claims Management Company (FRN 836692). We do not provide legal advice. Success fees of between 18% and 36% (including VAT) apply where a cash refund is obtained. You may cancel within the 14-day cooling-off period; after that, a success fee will still apply to any cash refund resulting from a claim already submitted. This service is completely confidential.

By clicking ‘Submit’, you agree to our Privacy Policy.

Secure and confidential.

Claim Submitted!

A scam recovery specialist will contact you within 2 working hours to discuss your case in confidence.

Reference: CP-SF-XXXXX
Already Been Refused? Don't Give Up

A previous "no" from your bank isn't necessarily the end of the road. Many cases are overturned on appeal or after escalation to the Financial Ombudsman Service.

What You'll Need
  • The bank the payment was made through
  • Roughly when the scam took place
  • Any messages, emails or records (helpful, not essential)
  • Details of any bank reference/case number, if you have one
"[Placeholder — replace with a genuine client quote once you have real reviews to draw from.]"
?
[Name] Scam Recovery Claim — £[amount]

Scam & Fraud Claims FAQ

Simply complete our online claims form with a few details about what happened. One of our specialists will review your case in confidence and represent you throughout the process.

Yes. You only pay a success fee if funds are recovered, and there is a 14-day cooling-off period after signing your agreement during which you can cancel at no cost.

You can still make a claim. Many cases are won on appeal, or after we escalate them to the Financial Ombudsman Service, which can independently review how your bank handled your case.

It depends on the specifics of your case, including the type of scam, how quickly it was reported, and how your bank responded. We'll give you an honest assessment once we've reviewed the details — free of charge.

Evidence such as messages, emails or bank correspondence is helpful, but it's not essential at the outset. Your specialist will help you gather the supporting documentation needed as your case progresses.

Ready to Check Your Eligibility?

Takes 2 minutes. Confidential. No upfront costs.

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