How we collect, use and protect your personal data when you use ClaimPals.
Last updated: 29 September 2026
ClaimPals is a trading name of The Claims Experts Ltd, a company registered in England and Wales, company number 11600861, VAT registration number 313 208644, with our registered office at Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD. We are authorised and regulated as a Claims Management Company (CMC) by the Financial Conduct Authority (FRN 836692), and registered with the Information Commissioner's Office as a data controller under registration number ZA477153.
This policy explains how we collect, use, store and protect your personal data when you visit our website or use our claims service. If anything here isn't clear, contact us using the details in Section 15.
To assess and progress your claim, we typically need:
We only collect sensitive information, such as health details, if you choose to share it as part of explaining your claim, and we handle it with extra care.
Mostly directly from you, through our website, forms, phone calls or emails. We may also receive information from third parties involved in your case, such as the lender or bank your claim relates to, and we may record calls for training and quality purposes.
You can opt out of marketing communications at any time, this won't affect our ability to keep you updated on an active claim.
Where we need certain information to act for you and it isn't provided, we may not be able to progress or complete your claim.
We rely on one of the following, depending on the situation: your consent, the need to perform our contract with you, or a legal obligation we're subject to as a regulated business.
We keep your data only as long as necessary for the purposes above, including any regulatory retention periods, after which it's securely deleted or anonymised. Backup copies may persist a little longer for legal or technical reasons.
Where we rely on your consent, you can withdraw it at any time by contacting us. This doesn't undo anything already done with your consent, and where you have an active claim with us, our contractual rights and obligations continue regardless of any marketing consent withdrawn.
Depending on your claim, we may share your data with:
We never sell or rent your data to third parties, and anyone we share it with is required to keep it secure and use it only for the purpose we've specified.
We have a legitimate interest in letting you know about developments relevant to your claim or our services, by phone, email, SMS or post. You can ask us to stop at any time.
Our website uses small text files called cookies to make it work properly, understand how it's used, and support our advertising. You can control or block cookies through your browser at any time, though some parts of the site may not work as well if you do. General information about cookies is available at aboutcookies.org.
Your data is mainly processed within the UK. Where a service provider needs to process or back up data elsewhere, we make sure equivalent legal protections and security measures are in place.
Our site may link to other websites. We're not responsible for how they handle your data, so it's worth checking their own privacy policy.
Under UK GDPR, you can ask us to:
You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. To exercise any of these rights, including requesting a copy of your data, contact us using the details below.
We may update this policy from time to time; the current version, with its last-updated date, is always the one that applies.